Shipping and Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for store credit, or an exchange 30 days from the day of purchase. Unfortunately on this occasion, we don't offer refunds due to the nature of our business.
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EXCEPTIONS
For defective or damaged products, please send us a direct message on Instagram @otwear_ or an email at otwear1@gmail.com and show proof of damage so we can arrange something to solve the issue.
QUESTIONS
If you have any questions concerning our return policy, please contact us at otwear1@gmail.com or on Instagram at otwear1@gmail.com
Shipping information
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UK DELIVERY
We deliver to all UK mainland address, Isle of Man, Isle of Wight, Northern Ireland and Republic of Ireland, Scottish Highlands and Islands. Deliveries will arrive between 9 am and 6 pm, Monday to Friday excluding Bank Holidays. For domestic priority and express delivery, orders must be placed by 12 pm. We require a signature upon receipt to ensure safe delivery. We do not offer a click and collect service.
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Once you've placed an order, we'll send you an Order Confirmation email as well an email to let you know when we've dispatched your order.